FAQs

Because.

We’ll contact you if interested. Thanks!

Yes. Set times will be posted on the Coachella Mobile App and website a couple of days before the festival. Set times will also be available in the Festival Guide obtained at the show.

You should definitely plan to arrive several hours early to be on the safe side. Please be prepared for significant delays if you choose to disobey all signage and staff. Carpool, carpool, CARPOOL! For the easiest and fastest arrival and departure, take a shuttle.

‘1am-ish on Fri/Sat and 12am on Sun — give or take a few.

There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change (whether due to volcanoes or any other reason).

See the Coachella Valley 10-day weather forecast.

See the “average” weather in Indio, CA all year long.

Security and safety are of the utmost importance. We work with relevant law enforcement and public protection agencies to help ensure the safety of our event. However, because of those very same concerns, we are unable to comment on any specific actions that are taken.

Please visit our contact page and select “Press/Media Inquiries”.

Photo Passes will be distributed at the discretion of the Festival and cannot be specifically requested as part of your press application. We will provide syndicated photos from our on-site photographers for use.

No, but thanks for checking! If we change our minds or anything opens up, we will post about it.

No. Anyway, marketing is totally overrated, and you should be trying to use less paper.

Food Vending: Please visit our contact page and select “Food Vending.”

Non-Food Vending: Vintage Marketplace (located in onsite camping) is seeking vendors of vintage, upcycled and recycled items.  Please email info@coachella.com with heading VINTAGE MARKETPLACE to be considered. Please specify Weekend 1/Weekend 2 or Weekend 1 & 2. Deadline to inquire is March 1, 2019.

Anyone with a valid Festival Wristband is welcome in Car & Tent Camping at any time.

However, there is no overnight parking available without a Car Camping or Camping Companion Parking Pass. If you parked in Day Parking or Preferred Parking, your car will be towed after 2am. Any Line Shuttles end outbound service one hour after the music stops. And the Rideshare Lot closes at 3am.

Keep this in mind before wandering off to Camping to keep the party going.

Anyone with a valid Festival Wristband can enter Camping at any time. Be aware that there is no parking available on Thursday without a Car Camping or Camping Companion Parking Pass.

If you can find another way to arrive (e.g., taxi, rideshare, shuttle, bike, walk, cartwheel, swim, astral projection), you are more than welcome to join the party.

If you’re catching a ride, please go to Friends & Family Pick-Up & Drop-Off (Lot 2A).

No. The Coachella trademarks, intellectual property, passes and wristbands may not be used for advertising, promotions, contests, sweepstakes or any commercial purpose. Our official festival sponsors do so with the express permission of the festival organizers. Please review our wristband terms of use.

No. If you don’t have vending approval from the festival organizers, your items will be surrendered/confiscated.

No. We only sell 3-day Festival Passes.

No. A Festival Pass is a single wristband that is worn for the entire weekend.

Download the Coachella Mobile App to activate your wristband.

Nope.

2019 Coachella Passes go on sale Friday, January 4, 2019 at 11am PST. The Coachella 2020 advanced sale will be announced sometime after Coachella 2019. Sign up for our newsletter and follow our social media to be informed.

Any damaged or tampered with wristbands will not be allowed for accessing the Festival You may inquire further at info@coachella.com. Please include your order number and be as detailed as possible describing your situation.

No. Only wear one wristband at a time. If you wear more than one wristband, the scanners will be unable to read them properly and you will not be able to enter the festival.

Only passes originally purchased through Coachella’s official ticketing partner can be guaranteed as valid.

Do not buy passes from a 3rd party or scalper. We will not offer customer service, authentication or support for any passes purchased through any 3rd parties. You will only know that your third party pass is valid when it successfully scans into the Venue each day. Activating a wristband does not guarantee the wristband is (or will remain) valid for all three days.

Scalped passes are subject to cancellation at any time without warning.

Sure! Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Make sure your friend activates their own wristband. Tell them to follow the directions in the package.

(You will still show up in our records as the original purchaser. That can’t be changed.)

Please note: If your package is unable to be delivered for any reason whatsoever, you, the original purchaser, will be required to pick it up from the Box Office as no alternate Will Call pickups are allowed.

Please review our Shipping Info for more details.

Visit the link below. Please note, access may be off or limited just prior to passes going on sale.

ACCESS YOUR ACCOUNT

Festival Ticketing Support:

http://support.festivalticketing.com 
Mon-Fri, 9am-5pm (MST)
1-855-771-3667

Submit a support ticket

It will take a minimum of three weeks to complete shipping for each weekend. Your patience is appreciated. Please review our Shipping Info for details.

A payment plan is only available during the Advance Sale. (The Advance Sale for Coachella 2019 already happened back in June 2018)

We recommend using an actual credit card, not a debit card. If you are using a debit card, make sure you know your daily withdrawal limit. If you exceed that amount, your card may be rejected and order lost. Contact your bank to inquire about your debit card limit.

Sure, though it may be difficult to get through on the day passes go on sale.

Mon-Fri, 9am-5pm (MST)
1-855-771-3667

Your bank might put a hold on your credit card even if your order did not go through. Please contact Ticket Purchase Support Help Desk to inquire.

Mon-Fri, 9am-5pm (MST)
1-855-771-3667

Please review our Shipping Info for more information.

Shipping is the only option available for purchases made in the USA. International orders will have the opportunity to select to pick-up their order at the offsite Box Office, located near the festival.

Click here for instructions.

The last day to update your shipping address is February 15, 2019 (for Weekend 1) and for February 22, 2019 (for Weekend 2).

Please review our Shipping Info for more information.

Orders will not be re-shipped or shipped twice under any circumstances. Orders unable to be delivered (e.g., lost, stolen, errors, forgot something, alien abduction, dog scared the postman, returned to sender, wrong address, etc.) must be picked up at Will Call by the person whose name is on the order. No exceptions.

Please review our Shipping Info for more information.

Only the original purchaser can pick up the order. No alternate name changes or pick-ups allowed. A valid photo ID, order number and the credit card used to place your order are required at the time of pick up.

Please review our Shipping Info for more information.

Please visit Valley Music Travel.

Sí. Son legítimos. Puede ponerse en contacto con ellos en livetours.mx.

Yes. They are legit. You can contact them at livetours.mx.

Please contact Lyte at support@lyte.com for help.

You can request passes for any pass type for either weekend of Coachella 2019.

No, Payment Plans are not available for the waitlist.

All wristband purchased through Lyte are reissued directly from Coachella and are guaranteed to work at the gate.

Wristbands typically ship in late March early April. If your order is fulfilled after the shipment deadline, you can pick up your passes at Will Call.

Purchases made after the shipping deadline will be available for Will Call pick up at the Box Office.

All sales close at 12:00 midnight on the Thursday prior to each festival weekend.

You can update your request before shipment begins by reaching out to support@lyte.com. Shipments typically begin in March.

All major credit cards are accepted.

You can swap weekend passes for the same pass type. All pass types on the Official Weekend Exchange can be exchanged for a pass of the same type. So, Weekend 1 GA can swap for Weekend 2 GA; Weekend 2 VIP can swap for Weekend 1 VIP. Got it? Cool.

No, you will not be charged any fees for participating in a swap.

All swaps are final.

No, passes need to be swapped between passes of the same type.

We will continually try to find someone exchanging a pass that matches yours however it is not guaranteed. You can cancel your request to exchange at any time. If we can’t find a matching exchange requests prior to the Thursday of Weekend 1 we will notify you and cancel the request.

If you swap weekends after you have already received your original weekend wristband shipment we will either ship you a new wristband or have a new one waiting at WIll Call if it is past the shipping deadline. The RFID chip inside your original wristband will be deactivated and we will provide you an address to send you pass back to.

Check the Rules Page for information on allowed items.

All prescriptions must be in properly labeled containers that match the holder’s ID (No pillboxes!).

You should identify yourself to security as you wait to enter the Venue. Security will locate the medical staff adjacent to the main entrance who will assist you in providing a secure area to store all items. Medical-related items that are not available for purchase on site, food included, may be brought in. You may be asked to provide an official doctor’s note or prescription detailing the necessity of the item.

Sorry, bro. Cannabis or cannabis products aren’t allowed inside the Coachella Valley Music and Arts Festival—even in 2018 and beyond. If that changes, we will update this answer.

Yes. But, only if it’s for an infant or toddler.

A medium backpack should be no bigger than 20″ tall, 15″ wide and 9″ thick when fully packed. Bags will have to fit into a box of that size, similar to the system used to check the size of carry-on luggage at airports. If the bag doesn’t fit in the box, you won’t be allowed inside the Venue.

Professional cameras are any cameras with a detachable lens

Single-use minis (a.k.a. cig-a-likes) are okay. Mid-sized e-cigs and vape pens are okay. However, no liquid refills will be allowed into the Venue. APVs or mods are okay in camping, but will not be allowed into the Venue.

We used Google and found this reference page.  If you’re still not sure if your kind is ok or not, then just assume it’s not.

You’ve got it right. Here are some examples:

No signs are allowed. This includes all handheld signs or signs and items attached to poles or pool noodles or apparatus used to display anything above the head. All instances of the above will be subject to surrender and not returned.

Don’t give up!

• Valley Music Travel offers hotel travel packages for Coachella.
  Weekend 1 | Weekend 2
• Search for hotel rooms via Curadora.
  Weekend 1 | Weekend 2
• We put together a handy off-site camping list.
• Check Safari Lodging.
  Weekend 1 | Weekend 2
• Try searching Airbnb.
• Do some Couchsurfing with someone living nearby.

Visit our parking page.

Sorry, there is no parking or camping for RVs or motorhomes.

There will be a locksmith on site (probably Sean or Wes—they’re super cool) and a AAA tow truck on standby. Ask your mom for her AAA card!

Be sure to stop by Lost & Found or check Lost & Found on the Coachella Mobile App to look for your keys, first! Lost & Found gets tons of unclaimed lost keys each year. Seriously it’s crazy.

The nearest train and bus stop is in downtown Indio, approximately 3 miles from the Venue.

Check out Getting Here for all the info about getting to Coachella.

• The nearest gas station is approximately 3.6 miles away on Monroe Street and Highway 111.
• There are several food places up and down Highway 111.
• The closest grocery store, coffee shop and several food places are in the shopping center with Ralphs at the corner of Jefferson Street and Avenue 50.
• Google is your friend!

Check our Uber page for more info.

Friends & Family pick-up and drop-off info can be found here. Taxis must use Friends & Family on show days.

All pick-ups and drop-offs for Camping access Thursday should take place at Lot 2A.

Motorcycles can park in Free Day Parking or Lot 14B.

Coachella Valley Music and Arts Festival

Empire Polo Club
81-800 Avenue 51, Indio, CA 92201

Visit our Driving Directions page for exact directions. Don’t trust your GPS. Some streets may be closed off, so it is best to follow our directions.

Visit our Limo page for information on limo booking and drop-off.

Anyone can buy a Camping Pass. They are not tied to a festival order. You can give your Pass to whoever you want if you’re not going to use it.

No. If you are Car Camping, you may sleep in your car, on your car, next to your car or in many other creative sleeping places as long as they follow all camping rules and are within the lines of your allotted camping spot.

If you are tent camping, you may sleep on the ground in your spot without a tent if you really want to.

Do not sleep in the fire lanes. You could get run over by the porta-potty trucks. Ouch.

All camping areas are adjacent to the festival site. However, comfortable shoes are recommended as the camping lots are quite LARGE.

All shower times and locations can be found here. WASH YO’ SELF!

Separate male, female and all-gender private showers will be available. ADA accessible shower trailers will also be available.

Yes. There will be a General Store located in the Camping Center (as well as satellite stores in other Camping Lots.

Coffee vendors will be available on-site in camping.

Yes. You may ride a bicycle into and around the camping areas. No bicycles will be allowed in the Venue.

Do not lock your bicycle to gate openings and closings or any art installations or it will be considered surrendered. Look for the designated bicycle parking on the festival maps.

Yes! Try this.

Acoustic instruments only will be allowed into camping. Please be courteous of your neighbors and abide by the noise curfew. If security asks you to quiet down, please do so, damn it.

All campground attendees must be 18 years of age or older, with ID. Or, if under 18, all attendees must be accompanied by a parent or legal guardian. (See below for information on Legal Guardianship) Every camper must have their own festival pass.

A legal guardian is a person who has the legal authority and corresponding duty to care for the personal and property interests of another person, called a ward. Usually, a person has the status of guardian because the ward is incapable of caring for his or her own interests due to infancy, incapacity, or disability.

Most countries and states have laws that provide that the parents of a minor child are the legal guardians of that child, and that the parents can designate who shall become the child’s legal guardian in the event of death.

A legal guardianship is obtained through court order, and the legal process for doing so is initiated by the prospective guardian.

Please note: An older sibling, older friend or friend of the family does not automatically count as a legal guardian. A legal guardian is someone who would be held legally responsible for you by a court of law. Generally, a legal guardian is the one who takes care of the minor when the minor’s birth-parents are no longer living, in jail or have lost their legal rights.

Legal Guardianship in CA

Read More about Legal Guardianship

The lockers you are reserving on this website are located inside the venue. We will post a 2019 map to show you the exact location of your locker as soon as one is available.

Please print your Paypal receipt. You will see it on your screen when you order the locker, and Paypal will email a copy to you. Please bring a paper copy of the PayPal Receipt printout with you to the festival. If you have trouble printing it, please contact lockerguy@outlook.com.

Please print and bring a hard copy of your receipt to avoid complications. Now is the time to repeat the Locker Lou Mantra: “I will print and bring my PayPal receipt… I will print and bring my PayPal receipt… I will print and bring my PayPal receipt…”

You will always receive your Locker. We are just trying to be efficient because it will take you longer to check-in without a Paper Copy of your Paypal Receipt.

No! Please bring your PayPal receipt to the event, and we will exchange it for your locker key or padlock at our check-in tent, which is inside the venue.

Yes. We will hold your locker reservation throughout the entire festival until you claim it.

Let’s use the Medium Locker as an example. PayPal charges $55.01. You bring the PayPal receipt to locker check-in. You receive a locker key and keep the key for 3 days. When you return the key to us you immediately receive $10 cash back. Your net total cost for the Medium Locker for three days is $45.01. You’ll leave the festival with $10 in your pocket – gas money for the drive home.

We all hate lines. Please help us be efficient. Please print your Paypal receipt and hand it to one of us at the check-in tent. When it’s time to go home all key deposit refunds are issued quickly. Just give the locker key to one of us and we’ll hand you a $10 bill. No forms, no IDs, no complications. It took more time to read this answer than it will to exchange your locker key for $10. Sometimes there’s a line, but it moves fast and it won’t take long to get your money.

Signs will show you the way to our tent and our location will be in the festival guide. Event staff can point you in the right direction, and we’ll post a map you can download – as soon as one is available. If you’re lost just call: (800) 827-1692 and we’ll direct you to the lockers.

You must have a ticket to the event to access the lockers. Our current arrangement with the festival allows you to access the lockers as many times as you wish while you are inside the festival. When the event is over each night, the grounds are closed, and you will not be able to access the lockers until the following day.

Please review the Lockers page for the locker dimensions.

Maybe. There is a limited supply of lockers – and all of them are available online right now. Every locker will probably be reserved online before the festival begins. No one knows for sure. If the lockers sell out online, as they have for the past 8 years, there won’t be any lockers available to rent at the festival – unless someone cancels at the last minute. If you reserve your locker now, we guarantee to hold your reservation for the entire event.

Yes! Please reach out to me by email or in person at the event as soon as your plans change. No refund will be issued after the festival is over.

If you lose the key, you will forfeit the $10 deposit. You will receive a new key and will need to pay another refundable $10 deposit. Once you return the new key, you will receive the second deposit back. If you find your “lost” key, you’ll receive your original deposit back too.

Yes, in fact we’ll try to add another tent in 2019.

Only one key is issued for each Medium and Large Locker. However, all Extra-Large Lockers will be equipped with combination locks.

We use “set-your-own combination” locks for customer convenience and increased security. We have changed our procedures to reduce the wait and promise to be even more efficient in 2019.

No! You cannot use your own lock. You must use the lock provided by the Locker Company. There is no additional charge for the use of our lock, which remains the property of the Locker Company. A $10.00 refundable lock deposit is collected when you reserve the Extra-Large Keyless Combination Locker online.

Here’s how it the deposit works: PayPal charges you for the Extra-Large Keyless Combination Locker. You bring the PayPal receipt to locker check-in. You receive a padlock and keep it for 3 days. When you return the lock to us you immediately receive $10 cash back.

No. That’s like asking if the last winning PowerBall numbers are a good play today.

Here’s Why:
All locks are removed from the lockers and returned for the $10 deposit at the end of each festival. All combinations are re-set to “0000”. The locks are placed in a bin and one is chosen at random when you check-in. You then personally create your own four digit code for your Lock.

LockerLou’s Friendly Advice:
If you’re looking for a quick score, forget the lockers – play PowerBall.

Key/lock deposit has been reduced to $10. Previous years, it was $20. When you return the key/lock to us you immediately receive $10 cash back.

Yes to all of the above! You’ll be able to get your fill of all kinds of great stuff. Check the Coachella Mobile App for almost all food listings.

Yes. All-gender restrooms will be available and may be used by any person regardless of gender identity or expression.

OMG, YES! In addition to the multiple banks of porta-potties, the amount of porcelain flushable toilets was expanded in 2015. This has been a favorite among festival-goers.  Seriously, porcelain toilets are a highlight.

Yes.

ATMs will be available in numerous locations inside the Venue and near the General Stores in camping. Please check the Venue Map for locations. You’ll find one!

Yes. All vendors at the festival will accept cash. Credit and debit cards and Apple/Android Pay will be accepted by the majority of vendors in the Venue and camping and we’re excited to, once again, announce American Express as our official payment partner.

Yes, please check back by the end of January for details.

Yes. There will be a Lost & Found at the festival accessible the Venue near the main entrance. Items will also be listed in the Lost & Found section of the Coachella Mobile App.

Please only give items you find to the Info Kiosks or Lost & Found directly. Do not hand over items to random staff or guards.

Yes. Medical stations will be clearly visible on site and marked both on your Festival Guide and Mobile App.

Maybe. Wander around to see. There will definitely be plenty of shaded structures and areas on site.

Bottled water will be sold for only $2 (the same price since 1999), at numerous vendor locations in both the Venue and camping.

There will also be free, twice filtered, water refill stations. Each station can accommodate multiple people at a time and will be located throughout the Venue and campgrounds. GULP! You’re free to bring an empty, refillable, non-metal and non-glass water bottle or hydration pack.

Yes. The General Store will be selling those items.

Maps will be located in both the Festival Guide given out at the show, as well as on the Coachella Mobile App and website. Lineup information, such as which stage each band will be playing on, will be posted a couple of days before the festival.

Electrical outlets for charging cell phones will be located in numerous locations throughout the Venue as well as in each camping lot.  Bring your own charger cord.

Recently give birth? Need a place to pump and store? We got mom’s covered! B.Y.O.P. (Bring Your Own Pump) to any one of the main medical tents for a private place to pump.  All locations have AC power for electric pumps as well as washing stations with soap and sanitizing wipes.  Refrigeration and freezer capabilities will be available in the location near the Sahara tent, the location near Heineken House and in the one in Camping.

Check Festival Map for locations.